FAQ

SUPPORT AND FAQS

We hope that your experience with BucketCulture.com is as effortless as possible, however, we do acknowledge that questions may arise.

 

What is my tracking number?
Tracking will be available once items are out of production (2-6 business days after your order). Please do reach out if you haven’t received yours after 7 by contacting support.

My tracking number isn't updating and just says printed?
Tracking may have delayed order updates. During peak season, USPS tends to push late live tracking updates. Additionally, you order may be packed and printed but may just not been picked up by USPS yet. This stale period can extend up to 1-3 days, so please be patient during our fulfillment process. 

Changes and Cancellations

If you need to makes changes to your order you will need to contact us within 24hrs of placing the order. We cannot cancel your order once it has already been shipped. You cannot make changes to order once items are in production. 

My Item Arrived Damaged

We do our best to produce our items with care and in detail. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment or may receive defected/faded products

If this happens to you, please reach out with:
    - Your order number.
    - A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.

Contact us
If we still haven't managed to answer your question please feel free to contact us and we'll get back to within 24hrs :)